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    Contact us

    Need to talk to us about a project or have a question? We want to hear from you.

    • General Contact

      Calgary Place
      2500, 330 - 5th Ave SW
      Calgary, AB T2P 0L4

      Phone: 403-539-2450 (main reception)
      Fax: 403-539-2949
    • Stakeholder Relations

      Parties impacted by our work can contact us at: 

      Phone: 1-888-866-2959 (toll free)
    • Commercial services

      The Commercial team competitively procures and actively manages contracts for ancillary services and major transmission builds in Alberta. For more information on ancillary services, visit our Ancillary services pages, or contact us at:

      Email: commercial.services@aeso.ca

      For general questions and more information on the competitively procured major transition builds, visit our Competitive process pages, or contact us at:

      Email: competitive.process@aeso.ca 

    • Contact changes for existing customers

      To change the contact information on an existing contract, please complete the following Contact Information Change Authorization Form on the requesting company’s letterhead.

      Email the completed form to contact.changes@aeso.ca.

      In order to ensure timely processing, please ensure the following steps are completed:

      • The form is on requestor’s company letterhead
      • The form is signed by an authorized party 
      • “Invoices” and/or “notices” are selected
      • The full legal name of the company is included

      For further information on any of the above, contact us at:

      Email: contact.changes@aeso.ca

    • Freedom of Information and Protection of Privacy

      The AESO is a public body subject to the  Freedom of Information and Protection of Privacy Act (the "FOIP Act"). The FOIP Act is a legislative framework designed to balance access to information and privacy rights in Alberta.  Records within the custody or under the control of the AESO are subject to the terms of this legislation.

      If you have questions regarding the submission of an access to information request or have questions regarding the handling of your personal information, you may contact the AESO’s FOIP Coordinator at:

      AESO FOIP Office
      Calgary Place
      2500, 330 - 5th Ave SW
      Calgary, AB T2P 0L4

      Telephone: 403-539-2528
      Fax number: 403-264-6225
      Email: privacy@aeso.ca

      You should be aware that while some web-forms are secure, the use of email is not a secure means of transmission. If you would prefer not to use email to communicate with us, please use one of the other options provided.

      Please note access to information requests must be submitted in writing and accompanied by any applicable fee.

      Applicants may choose to draft their own request or use the access to information request form.

      Directory of Personal Information Banks (PIB)

      The AESO is required to compile and publish a Directory of PIBs. PIBs outline the types of personal information held by a public body and will detail:

      • The location of the information bank;
      • The kind of personal information contained in each bank;
      • The categories of individuals each bank pertains to;
      • Why the information was collected and how it is used or disclosed; and
      • The legal authority for the collection of the information.

      A personal information bank does not provide direct access to an individual’s records.

    • Ethics Hotline

      The AESO is committed to the delivery of exceptional service to our customers. In keeping with this commitment and our Code of Conduct, we are dedicated to maintaining high ethical and business standards and obeying all applicable laws, rules and regulations in every aspect of our work.

      The AESO Ethics Hotline is a means to anonymously report anything that is believed to be in violation of the AESO’s Code of Conduct, is considered to be unethical behaviour or is illegal.

      A third-party provider is used to support the Ethics Hotline and will not connect you to the AESO. Please use one of the other methods of contact displayed on this page if you wish to contact the AESO directly.

      Submit a report

    • Market support

      The Market Support team provides training, registration of assets, and other necessary services to both new and existing participants in the energy and ancillary service markets. We support participants and ensure they understand their obligations. For information on the requirements to join the market, visit our Understanding the market and the Joining the energy market pages or contact us at:

      AESOFirstCall: 1-888-588-AESO(2376)

      8:00 a.m. to 5:00 p.m., Monday to Friday

      Email: info@aeso.ca

    • Media requests

      Mike Deising
      Director, Communications
      Cell: 403-651-0512

      Leif Sollid
      Manager, Communications
      Cell: 403-604-2269

      For weekend assistance, please email media@aeso.ca

       

    • Renewable Electricity Program

      The AESO ran three competitive rounds of the Renewable Electricity Program (REP) in 2017 and 2018. For more information, visit our Renewable Electricity Program Page, or contact us at:

      Email: stakeholderrelations@aeso.ca 

      For questions related to Renewable Electricity Support Agreements (RESA) for REP Rounds 1, 2 or 3 projects contact us at:

      Email: commercial.rep@aeso.ca

    • Technology Integration

      Technology is a significant change driver in our industry.  It is evolving in all areas of the electricity value chain from generation to load, management and markets, participant optionality as well as consumer choice.

      The AESO is dedicated to enabling grid technology in the Alberta Electric Integrated System (AIES) and is open to suggestions and feedback.

      The AESO values stakeholder input on technology integration opportunities.  Contact us at technologyadvocate@aeso.ca

    • Transmission customer connections

      Looking to connect a project to the transmission system? Visit our Connecting to the grid page or contact us at:

      Phone: 403.539.2793

      Email: customer.connections@aeso.ca