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    AESO Conduct

    Guiding our business and conduct

     AESO Bylaws

    Our Bylaws reflect the transparency and ethical behaviour that lie at the centre of all AESO business activities. They were created as directed in Section 10 of the Electric Utilities Act. The AESO Bylaws also contain our Code of Conduct, guiding us in our mission to serve the public interest.

    Read the AESO Bylaws here:

    AESO Bylaws [Posted: Oct. 8, 2020]

    Code of Conduct

    Read the AESO Code of Conduct here

    The AESO is committed to the delivery of exceptional service to our customers. In keeping with this commitment and our Code of Conduct, we are dedicated to maintaining high ethical and business standards and obeying all applicable laws, rules and regulations in every aspect of our work.

    The AESO Ethics Hotline is a means to anonymously report anything that is believed to be in violation of the AESO’s Code of Conduct, is considered to be unethical behaviour or is illegal.

    A third-party provider is used to support the Ethics Hotline and will not connect you to the AESO. To submit a complaint relating to the AESO Code of Conduct on an anonymous basis, individuals have the option of submitting the complaint to the Ethics Hotline.

    Submit a report

    AESO Mandate and Roles

    The Mandate and Roles Document was developed collaboratively between the Minister and the AESO. It is intended to satisfy the requirements of the Alberta Public Agencies Governance Act (APAGA) and reflects a common understanding of the authority, respective roles, and responsibilities of the parties. You can view the AESO Mandate and Roles document here.

    Gifts and Benefits Guidelines

    We understand that service providers, market participants or other stakeholders may from time to time send invitations to events or minor gifts to AESO employees as part of ordinary business conventions. To ensure that such gifts and benefits (meals and outings) are appropriate and do not place an AESO employee in a conflict of interest, we have developed the AESO Code of Conduct which governs when an employee can accept a gift or benefit.

    If you have any questions regarding whether offering a gift or benefit to an AESO employee is appropriate, we encourage you to review the sections on “Gifts and Benefits” and “Conflicts of Interest” in the new AESO Code of Conduct, which can be found above. It is important to regularly check the Code of Conduct so that you are aware of any changes. We also encourage you to review any applicable legislation to which you may be subject, including but not limited to the Lobbyist Act, as there may be other legal restrictions regarding the giving of gifts or benefits (meals and outings).

    We appreciate your cooperation and commitment to helping the AESO maintain its high ethical standards.

    Disclaimer: This information is provided for general information purposes only and does not constitute legal or other professional advice or an opinion of any kind. We encourage you to seek specific legal advice by contacting your legal counsel regarding any specific legal issues. The AESO does not warrant or guarantee the quality, accuracy or completeness of any information on this web site, and it should not be relied upon as accurate, timely or fit for any particular purpose.